Troubleshooting
This section helps users identify and resolve common issues encountered while using Lumi Trade.
Most problems can be resolved by checking basic settings or understanding how on-chain systems operate.
Because Lumi Trade is a hybrid, non-custodial trading platform, some behaviors may differ from traditional centralized exchanges.
I Can’t See My Funds After Depositing
If your deposit does not appear in your account, please check the following:
Confirm the transaction is successfully confirmed on-chain
Ensure the deposit was made on a supported network
Verify that the deposited asset is supported by Lumi Trade
Check that the deposit was made using the correct flow (not directly to a contract)
If the transaction is confirmed on-chain but funds are still not visible, wait a few minutes for indexing and syncing.
If the issue persists, contact support with your transaction hash (TXID).
My Transaction Is Pending or Stuck
A pending transaction usually indicates:
Network congestion
Low gas fees selected during submission
Temporary RPC or node delays
Lumi Trade does not control blockchain confirmation speed.
You can check the transaction status using a blockchain explorer.
If the transaction remains pending for an extended period, it may eventually fail or require replacement via your wallet.
I Cannot Open or Close a Position
If you are unable to execute a trade, possible reasons include:
Insufficient available margin
Position size exceeding risk or exposure limits
Market temporarily paused due to volatility
Oracle price update delays
Network or RPC instability
Try refreshing the page, reconnecting your wallet, or adjusting position size.
My Trade Was Executed at a Different Price
Price differences may occur due to:
Rapid market movement
Slippage during execution
Oracle price updates
Partial fills in volatile conditions
Lumi Trade uses oracle-based pricing and hybrid execution to reduce manipulation, but price changes can still occur in fast markets.
Always review order details before confirming.
I Was Liquidated Unexpectedly
Liquidation can happen when:
Margin ratio falls below the required threshold
Market moves rapidly against your position
Funding or price updates occur during high volatility
Liquidation logic is fully automated and enforced by smart contracts.
Once triggered, liquidation cannot be reversed.
To reduce liquidation risk:
Monitor margin closely
Avoid over-leveraging
Add margin proactively
Wallet Connection Issues
If your wallet fails to connect or disconnects unexpectedly:
Refresh the browser
Reconnect the wallet
Ensure your wallet is on a supported network
Disable conflicting wallet extensions
Clear browser cache if necessary
If issues persist, try using a different browser or wallet.
UI or Display Issues
If the interface behaves unexpectedly:
Hard refresh the page
Clear browser cache
Ensure you are using the latest browser version
Disable ad blockers or script blockers
Check network connectivity
Most UI issues are temporary and related to caching or browser extensions.
Rewards, Points, or Earnings Not Updating
Rewards and points may update with a delay due to:
On-chain confirmation time
Indexing or snapshot intervals
Season-based reward calculations
If rewards do not appear immediately, wait for the next update cycle.
If the issue continues beyond the expected timeframe, contact support.
When to Contact Support
You should contact Lumi Trade Support if:
Funds are missing after confirmed transactions
A position behaves inconsistently with displayed data
A technical error persists after troubleshooting
You suspect a system malfunction
Please include:
Wallet address
Transaction hash (if applicable)
Screenshots (optional)
Clear description of the issue
Important Reminder
Lumi Trade operates in a non-custodial, on-chain environment.
Blockchain transactions are irreversible
Smart contracts execute automatically
Users are responsible for verifying actions before confirming
Understanding how the system works is key to avoiding issues.
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