Contact & Support
If you need assistance beyond what is covered in the Help Center, Lumi Trade Support is available to help resolve issues related to platform usage, technical problems, and general inquiries.
Because Lumi Trade is a non-custodial, on-chain trading platform, support is limited to guidance and investigation assistance. We cannot reverse transactions or access user funds.
How to Contact Lumi Trade Support
You can reach Lumi Trade Support through the following official channels:
Email: [email protected]
Help Center: Submit a request via the Contact & Support page
Official Community Channels: Discord / Telegram (for general questions only)
Always ensure you are communicating through official Lumi Trade channels.
Information to Include in Your Support Request
To help us resolve your issue efficiently, please include:
Wallet address (public address only)
Transaction hash (TXID), if applicable
Network and asset involved
Date and time of the issue
Clear description of the problem
Screenshots or screen recordings (optional)
Incomplete information may delay support response.
Supported Issue Categories
Lumi Trade Support can assist with:
Deposit or withdrawal issues
Trading execution problems
Margin or liquidation questions
UI or display errors
Reward, points, or campaign inquiries
Wallet connection issues
Platform feature clarification
Issues We Cannot Resolve
Due to the decentralized nature of Lumi Trade, support cannot:
Recover lost private keys or seed phrases
Reverse or cancel on-chain transactions
Restore access to compromised wallets
Guarantee profits or prevent liquidation
Provide investment, financial, or tax advice
All blockchain actions are final once confirmed.
Response Time Expectations
Most inquiries are reviewed within 24–48 hours
Complex or on-chain investigations may require additional time
During high network activity or major events, response times may vary
Please avoid submitting duplicate requests for the same issue.
Security & Scam Awareness
Lumi Trade Support will never:
Ask for your private keys or seed phrase
Request wallet connection via private messages
Ask for payment or fees for support
Contact you first via direct messages
If someone claims to be Lumi Trade Support and requests sensitive information, it is likely a scam.
Self-Help Before Contacting Support
Before reaching out, please check:
FAQs
Troubleshooting
Wrong Deposit Recovery
Official announcements
Many common issues can be resolved without direct support.
Final Note
Lumi Trade is designed to be transparent, permissionless, and user-controlled.
Support exists to guide and assist, not to act on behalf of users.
Always verify transactions carefully before confirming any on-chain action.
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